Assistant Front Desk Manager – Mumbai – Marriott – 1 to 4 years of experience – Naukri.com:
Job Snapshot
In an effort to prioritize guest and employee satisfaction, front office areas such as Bell/Door Staff, Switchboard, and Guest Services/Front Desk are being closely monitored. The focus is on improving overall service and promoting a positive experience for both guests and staff members. By emphasizing these key areas, the establishment aims to achieve high levels of satisfaction and create a welcoming environment for all.
Understand The Job
Front office areas are the heart of any hospitality establishment, where the first and last impressions of the guests are formed. These areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk, all of which play a vital role in ensuring guest and employee satisfaction.
The Bell/Door staff are the first point of contact for guests as they arrive at the hotel. They are responsible for greeting guests, carrying their luggage, opening doors, and providing information on the hotel’s facilities and services. A warm and friendly welcome from the Bell/Door staff sets the tone for the rest of the guest’s stay.
The Switchboard team is responsible for handling all incoming calls to the hotel. They must be attentive, courteous, and efficient in directing calls to the appropriate department or individual. The Switchboard staff serves as the central communication hub, ensuring that guests’ requests and inquiries are handled promptly and accurately.
Guest Services/Front Desk staff are the face of the hotel, providing a wide range of services to meet the needs of guests. They handle check-in and check-out procedures, answer questions, provide information about local attractions, and assist with reservations and room assignments. The Front Desk team must be knowledgeable about the hotel’s amenities and services, and adept at handling any guest requests or concerns with professionalism and courtesy.
The primary goal of the front office staff is to ensure the satisfaction of both guests and employees. They strive to create a welcoming and efficient environment that leaves a lasting positive impression on guests. Hotel employees rely on the front office to provide them with the support and resources they need to perform their jobs effectively. By achieving this goal, the front office contributes to the overall success and reputation of the hotel.
In an industry where the competition is fierce and guest expectations are high, front office staff must continuously strive to deliver exceptional service and exceed expectations. This requires ongoing training, development, and dedication to excellence. The efforts of the front office team have a direct impact on guest satisfaction, loyalty, and ultimately, the success of the hotel.
In conclusion, the front office areas of Bell/Door Staff, Switchboard and Guest Services/Front Desk are essential components of any successful hospitality establishment. Their commitment to providing exceptional service and ensuring guest and employee satisfaction is a key factor in achieving the hotel’s overall goals. Their dedication to excellence sets the stage for an unforgettable guest experience and contributes to the success of the hotel as a whole.
Success Tips
2. Demonstrate excellent customer service skills: Highlight your past experiences in providing exceptional customer service and resolving guest issues in a timely and satisfactory manner.
3. Highlight your organizational abilities: Showcase your capacity to multitask and prioritize responsibilities in a fast-paced front office environment.
4. Display flexibility and adaptability: Illustrate how you can handle unexpected challenges and changes in the workplace with grace and efficiency.
5. Emphasize your teamwork skills: Share examples of how you have successfully collaborated with other team members to ensure a positive guest experience and smooth operations at the front desk.
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