Assistant Manager – Walk in desk & BO Support Job For 4-6 Year Exp In SBI Card Ahmedabad, India – 23720158

Assistant Manager – Walk in desk & BO Support Job For 4-6 Year Exp In SBI Card Ahmedabad, India – 23720158:

Job Snapshot

A highly engaging news article, titled “Ensuring Top-Class Customer Service in the Credit Card Industry,” highlights the importance of accurate and timely resolution of customer cases. The article emphasizes the need for strong relationship management and the ability to maintain reports and dashboards to monitor performance. It also stresses the importance of being sensitive to complaints and adhering to strict timelines, while building positive relationships with customers and team members. The article outlines the desired characteristics and qualifications for individuals working in the credit card industry, including strong communication, problem-solving, and networking skills. It concludes by emphasizing the need for experience in complaints handling and process improvement in customer services.

Understand The Job

In an era where customer service can make or break a company’s reputation, the importance of ensuring wing-to-wing resolutions of cases with utmost accuracy and delivering best-in-class service cannot be overstated. With this in mind, leading financial institutions are seeking individuals who embody a set of desired characteristics to join their team and contribute to their continued success.

One such institution is currently on the lookout for individuals with excellent, professional phone and communication skills – both interpersonal, verbal, and written – with the goal of influencing outcomes. The ability to build positive, productive relationships with customers and team members is a must, as is possessing good networking skills.

The ideal candidate will also possess strong listening, troubleshooting, problem-solving, and analytical skills, with an ability to resolve conflicts effectively. In addition, strong organization, time management, and multi-tasking abilities are essential, as is the capability to work independently with minimal supervision.

The qualifications and requirements for this position include being a graduate with 4-6 years of experience in the credit card industry. Experience in complaints handling, process improvement in customer services, and at least 2 years of experience in a similar profile would be an added advantage.

The role itself entails portfolio management and responsibility towards reducing inflows in the respective portfolio. Relationship management is deemed critical, as is the maintenance of reports, MIS, and dashboards for the activities handled to monitor performance and progress. The individual in this position will also be expected to be sensitive towards complaints and the stricter timelines, and be able to coordinate with cross functions to ensure necessary resolutions, requiring follow-ups and influencing decisions.

Moreover, the individual will be responsible for ensuring the completion of cases within timelines and quality standards, and must be able to function comfortably in a fast-paced, performance-based customer services environment where cases are monitored, recorded, and assessed for quality of performance. Additionally, the handling of good relationships with the Banking Ombudsman and local SBI offices, as well as the reconciliation of complaints and queries, will also be critical to the role.

In summary, the company is seeking individuals who are not only highly skilled and experienced in the credit card industry, but who embody the desired characteristics necessary to excel in this challenging role. The ability to influence outcomes, build positive relationships, and manage conflicts effectively will be essential to success in this position. With the potential to make a substantial impact on the company’s reputation and success, the opportunity for the right candidate is significant.

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