[Openings: 25] Cognizant – Walk-In for Senior Process Executive Voice:
Job Snapshot
Cognizant, a leading global provider of IT services and consulting, is currently seeking Senior Process Executive-Voice professionals to join their team. The company, based in Teaneck, New Jersey, is hosting a walk-in event on February 15th in Hyderabad, Telangana. The ideal candidate will have a Bachelor’s degree in a technical field and 1-4 years of call center customer care experience. Responsibilities include responding to customer support queries via phone, email, chat, and social media, maintaining high customer satisfaction scores, and working across multiple rotational shifts. If you have a passion for customer satisfaction and a technical background, apply now to join the Cognizant team!
Understand The Job
Attention Hyderabad job seekers! Cognizant, a leading provider of IT services and consulting, is conducting a walk-in drive for Senior Process Executive – Voice with 25 openings available.
Cognizant, listed on the NASDAQ as CTSH, is a global leader in business process outsourcing, consulting, and information technology services. With a mission to support the growth of the world’s most successful companies, Cognizant boasts a collaborative global workforce, a strong industry and business process expertise, and a dedication to client satisfaction and technological innovation.
This is an excellent opportunity for individuals with a Bachelor’s Degree in Science / Technology / Engineering / Mathematics / Computer Science / Computer Applications / Information Technology and 1-4+ years of experience in customer care, particularly in a technical environment.
The walk-in interview is scheduled for 15th February from 11:00 AM – 2:00 PM at the following venue: Cognizant Technology Solutions, Building 12A, Raheja Mindspace IT Park, Mindspace Madhapur Rd, HITEC City, Hyderabad, Telangana.
The key responsibilities for this role include response, diagnosis, resolution, and tracking of customer support queries via phone, email, chat, and social media. The candidate must be able to maintain response and resolution speed as per defined Service Level Objectives (SLOs) and ensure high customer satisfaction scores.
Applicants must have a low to medium awareness of GCP/G Suite products and features and experience in working in a customer-centric operation resolving technical or operational issues. Strong troubleshooting and diagnosis skills in a technical environment are essential, as well as the ability to work independently and cross-functionally with other teams.
If you meet the education and experience requirements and have a strong sense of business ownership, accountability, and customer focus, then Cognizant wants to hear from you! Don’t miss this exciting opportunity to join their dynamic team. Apply now and take the next step in your career with Cognizant.
Success Tips
2. Tailor Your Application: Highlight your qualifications and experience that align with the specific requirements and responsibilities mentioned in the job description. Show how you can add value to the role of Senior Process Executive – Voice.
3. Prepare for the Interview: Since Cognizant is holding a walk-in interview, make sure you are well-prepared. Practice answering common interview questions and be ready to showcase your technical knowledge and customer service skills.
4. Show Flexibility: As the job may require working in rotational shifts or night shifts, demonstrate your flexibility and ability to adapt to different working hours. This will make you stand out as a candidate willing to go the extra mile.
5. Showcase Your Customer Focus: Emphasize your previous experience in call center customer care and resolving technical or operational issues. Demonstrate your ability to communicate effectively and prioritize customer satisfaction. This will show Cognizant that you are well-equipped for the role.
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